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Pickup & Tracking

Delivery & Payment

Choose from these convenient options:

Discounted Cash Price

With this option, a deposit is due at booking. You pay the remaining balance on delivery or pickup in either cash, cashier’s check, or money order.

Regular Price

If you choose, you can pay by credit card through PayPal at the time of booking. The advantages of this method are that it’s a one-time payment and you can pay it off over time.

To use other methods such as wire transfer, ACH to a bank account, or deposit to a bank account, please speak with our dispatcher.

Why Make a Partial Payment?

So our customer care department knows the order placement is complete and ready for dispatch.

Advantages of the Regular Price
  • Convenient, one-time payment
  • No payment at delivery or pickup
  • Option to finance

Carriers will NOT accept personal checks or credit cards at time of delivery or when the vehicle is loaded.

To finance your auto transport, select PayPal as your payment method and choose the “PayPal Credit” option when you log-in to PayPal. This option is offered by PayPal and subject to their terms and conditions.

Additional Payment Options

Make a Wire Transfer
ACH to a Bank Account
Deposit to a Bank Account

Depends on where you are shipping your vehicle

Pickup Window

This is the time it takes to pick up your vehicle starting from your “desired pickup date”. It is not part of your transit time and generally takes 1-5 days.

The possible advantages of meeting the carrier

If you are shipping to or from a rural area, it may take longer. Consider meeting the carrier in or near a major metropolitan area to decrease the price and speed up your shipment.

Delivery Date & Time

The delivery date depends on your estimated transit time. Once your order is dispatched, you receive an estimated arrival date. Know that it is difficult to pinpoint an exact day and time for delivery. Factors such as weather, traffic and other car loads can affect it.

Delayed Delivery

Weather conditions such as rain, snow, high winds, etc. may occur along your route. In these cases, delivery may be delayed due to weather conditions.

Early Delivery

Can great weather and good traffic be a bad thing? Possibly. It may cause your vehicle to be delivered ahead of the estimated schedule.

If you need a guaranteed pickup or delivery date, please call our auto transport logistics specialists and let them know that you need expedited shipping. For more details, please visit our Expedited Transport page.

Communication with your carrier is the key to a successful car shipment. You have their number and they have yours. Usually carriers will call you hours in advance to give you an estimated drop-off time. They call again when they are in the area to give you a more specific hour of arrival.

YES, You Can Load Personal Items In Your Vehicle

One Suitcase

With Easy Auto Ship you can have 1 suitcase or bag of up to 100 lbs. in the trunk free of charge.

Loading Extra Items

If you want to add more than 100 lbs. of items in your vehicle, $100 or more is added to your total cost depending on the size of your car. The smaller the vehicle, the lower the cost.

Anything over 100 lbs. can compromise the weight restrictions trucks must follow.

If you choose this option, please know that:

  • you may load belongings inside the vehicle and the trunk
  • items MUST be loaded below window level
  • the driver’s seat MUST be clear at all times
Please understand the risks of shipping personal items in your car.
  • not insured
  • at risk for theft
  • may cause damage to the interior of your vehicle (these damages are not insured by Montway)
  • not the responsibility of the truck driver
  • can compromise the weight limitations
  • can damage car suspension
  • may cause damage to the undercarriage due to extra weight

Under NO circumstances are Explosives, Guns, Ammunition, Flammable Products, Narcotics or any unlawful contraband allowed in your vehicle during transport.

Every truck driver is subject to inspection at state lines and can be fined for hauling personal items as the “Federal and State Department of Transportation (DOT) regulations prohibit the transport of household items in vehicles being transported by auto carriers.

Record of the Vehicle Condition at Pickup and Delivery

A bill of lading is a detailed list of a shipment of goods in the form of a receipt given by the carrier to the person consigning the goods at pickup and at delivery. It is often abbreviated as just “BOL”. When it comes to auto transport, it is used to record any existing external damage before transport as well as any new which happened during transit that is marked at delivery. For that reason this is the most important document for insurance claims.

The Procedure for Pickup and Delivery


  1. Before loading your vehicle, you and the carrier carefully inspect it for pre-existing scratches, dents and other damage
  2. There is an image of the vehicle on the bill of lading. The truck driver marks all pre-existing damages in the correct area of the image
  3. It is highly recommended to tell the truck driver to record the current mileage of your vehicle’s odometer. It’s also highly recommended to take several pictures of the vehicle at pickup and again at delivery.
  4. Both the truck driver and you sign the document and each must keep a copy of it.
  5. If you disagree with what the truck driver is marking, please call us for assistance at the time of pickup, (800) 266-2202.


  1. At the time of delivery, the truck driver must allow you to carefully inspect your vehicle again.
  2. If there are any NEW scratches, dents or other damages to your vehicle you must mark them on the bill of lading in the proper area of the image and write down in the field for exceptions/comments an exact description of the NEW damage. Taking pictures at pickup and delivery is highly recommended.
  3. AFTER the inspection, both the truck driver and you should sign the document and each must keep a copy of it.
  4. After the inspection, if there is a balance due for your shipment, legally you still must pay the carrier even if there is an issue with the vehicle. An insurance claim and payment of freight charges are two entirely different transactions.
  5. At the time of delivery, if there is a disagreement on the condition of the vehicle, please call us at (800) 266-2202.
Remember, you have the right to inspect your vehicle properly at the time of delivery.
  • You have the right to mark on the bill of lading any issues you find with your vehicle.
  • If there is an issue with the vehicle on delivery, remember you still must pay the carrier the transport fare. An insurance claim and payment of freight charges are two entirely different transactions.

Damage to vehicles is rare and unexpected, but it can happen. In that event, properly filling out the bill of lading can save you a lot of time and stress and can help ensure a successful insurance claim. We are happy to assist you with any questions or concerns you may have – call us at (800) 266-2202

Pay close attention to the bill of lading!

It’s your record of the vehicle’s condition at pickup and delivery

A bill of lading – often abbreviated as BOL — is a detailed list of a shipment of goods, written as a receipt given by the carrier to the person consigning the goods at pickup and at delivery. Used in auto transport, it records any existing external damage before transport as well as any new damages that happen during transit and are noted on delivery. That’s why this is the most important document you can have for insurance claims.

Yes, it is! However, it depends on the status of your order:

Not Dispatched Order

If your order has NOT been assigned (dispatched) for loading, your payment is fully refundable.

Dispatched Order

If your order HAS been assigned (dispatched) for loading, your payment is refundable, less a $195 service fee or the amount of your partial payment, whichever is less.

You are notified by email as soon as your order is dispatched. At this point, we have already made a reservation for your vehicle. Therefore, due to services rendered, we refund the difference to $195.

Get a Quote

Receive an instant quote online or call in and speak directly to a transport specialist. Either way, we’ll save the information so it can be emailed to you for a decision at your leisure.


Of course, we verify that the carrier’s insurance is up to date with the proper coverages, but we also provide our own backup cargo policy so that your vehicle has twice the protection while it’s in transit!

Additional Services

We offer open or enclosed transport for inoperable and modified vehicles, and top-load spots for extra protection from stone chips or fluids leaking from other vehicles. If you need a special service and you can’t find it listed with online booking, please call us and speak with a transport specialist.

Expedited shipment

We can provide immediate pickup services and/or guaranteed pickup dates — please call in for these services and speak with a transport specialist.

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Book Your Shipment

There are two ways to go: book your shipment 100% online, or call and speak one-on-one with a Transport Specialist. Then choose the payment method that’s most convenient.

Choose your payment method

“Cash Rate Discount:” Pay a deposit at the time of booking or when a driver has been assigned, and pay the remainder to the driver in cash, money order, or cashier’s check.

Update your order anytime

Don’t have all the information you need right now? That’s not a problem: just go online or call in and update your info as soon as you have it.

24/7 support
  • We can provide immediate pickup services or guaranteed pickup dates – just call in and speak one-on-one with our transport specialist. We’re available around the clock!

Pickup & Tracking

Our precision tracking utilizes digital bills of lading, GPS Timestamping on pickup and drop-off, and the option of uploaded images of your vehicle.

We'll notify you when a carrier is assigned

We’ll call, email, or text sms you as soon as we’ve assigned a carrier to your shipment.

Track your shipment

Call our dispatcher at any time to find out where your shipment is. Depending on your carrier, you may be able to track it via GPS, complete with photos.

How long will it take?

The time it takes your shipment to arrive depends on many things — weather, traffic, supply and demand, and unforeseen circumstances. Each shipment is different, and we’ll go over the variables at the time of booking.

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Delivery & Payment

If our carriers can unload them in front of your house, we will deliver your vehicle right to your doorstep.

Advanced notice for pick up and delivery

Coordinated and confirmed pick up’s and drop offs – We provide you with the drivers # as well as suggested meeting spots if door to door is not available in your area.

Driver/Carrier information

Dispatch Information – We provide you will all the carriers information upon dispatch including contact and insurance info.

Vehicle inspection

Inspection Reports – Each carrier will provide a paper or digital copy of both the pick-up and drop off inspection reports as well as signatures.

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YOU Are Unique!

Every vehicle, every customer, and every situation is different. That's why we offer several shipping options to meet your individual needs.

Are You Ready To Get Started?

If you would prefer to speak to one of our experienced Transport Specialists, feel free to give us a call at (888) 687-3243!